Breakdown Agent/Customer Service Representative
The Breakdown Agent manages accounts of lease purchase owner operators, including maintenance escrow, repairs, and maintenance of the unit. Coordinate repairs between lessees and repair shops.
The Breakdown Agent manages accounts of lease purchase owner operators, including maintenance escrow, repairs, and maintenance of the unit. Coordinate repairs between lessees and repair shops.
Establish a strong relationship with the customer
Learn TEL’s lease contract, be able to refer customers to specific sections for further comprehension of contractual obligations. Learn where to find specific detailed information in the Contract and lessee’s file
Learn functions of TEL: Advising Dept., CRM, KARMAK, and Repair portals.
Highest priority on phones for better exposure to inbound calls – phone involvement is primarily inbound, and occasional out bound for setting up new repairs and updates. Phone intensive position
Coordinate mechanical and accident repairs, start to finish, including invoicing.
Learn cost and repairs to different models of trucks, within TEL’s fleet.
Recognizing and escalating difficult issues to a Tier 2 Coordinator.
Learn DOT Regulations
Tasks and responsibilities outside of phone calls would be minimal, until additional skills have been acquired
90-day evaluation for both job performance and overall fit in team dynamic through the early stages of employment.
To be effective, you will need to possess high energy, strong work ethic, effective communication, organizational skills, and computer skills (Windows, Word, CRM, Excel and KARMAK). The ideal candidate will have the following attributes:
Associates degree in Automotive or Diesel Technology
1-2 years in truck and trailer maintenance industry, or relatable mechanical skills
Positive, high-energy, and desire to work hard to accomplish goals. Detailed Oriented
Strong communication skills, written and oral. U.S. geographical knowledge needed
Effective problem solving, and manage multiple tasks simultaneously
Microsoft CRM, Office 365, Excel, KARMAK, strong typing skills (40+ wpm)
Customer service experience
Team oriented and able to take direction from supervisor, while managing multiple accounts
Ability to work all schedules, which could include evenings and night shift
Company Name
Transport Enterprise Leasing, LLC.
Company Website
Location
Chattanooga, TN
Industry
Banking & Finance
Experience
Associate
Employment Type
Full Time
Position Summary
The Breakdown Agent manages accounts of lease purchase owner operators, including maintenance escrow, repairs, and maintenance of the unit. Coordinate repairs between lessees and repair shops.
How to Apply
Please apply through link: Breakdown Agent/Customer Service Representative – Transport Enterprise Leasing, LLC. (workable.com)