In case you missed it, there’s a new 311 service app in town. Let’s dive into how to get the app and which local government services you can access through it.
What’s new on the app?
When you’re making a request, it’s now easier to let the city know your location. Simply drop an auto-populated pin on the map.
Once you’ve made your request, you can now get notifications on its progress. You know we love to stay updated.
How to get the app
Grab your phone. You can always contact the 311 service by text, call, or email, but to get all the benefits of the app, you’ll need to download it. Don’t worry — it’s free.
- iPhone users can search CHA 311 through the App Store, or tap this link.
- Android users can head to the Google Play Store, or tap this link.
If you already have the app, you don’t need to re-download it. Just look for an update.
What services can you request?
Non-emergency requests are easy through the app. Let’s break it down by some of the top categories:
- Code violations | Report abandoned vehicles, overgrowth, and file complaints about construction site hours.
- Storm and wastewater | This is a good post-storm resource for drainage and grate issues, but you can also report sewer backups and bad odors.
- Street maintenance | Report potholes and roadkill, and request services like snow and graffiti removal.
- Waste and recycling | Request a new garbage or recycling container. Plus, brush and bulky item removal.
